Surfsonix: A Truly Intelligent Solution for A Smarter World!
Smart Internet Access Solution:
Introducing our cutting-edge Smart High-Speed Internet Access Solution! Our innovative solution ensures seamless connectivity, keeping your guests connected throughout their stay. But we go beyond just providing internet – we help you unlock the power of WiFi monetization through indirect revenue streams. With built-in WiFi marketing features like ads on the login page and detailed insights into user demographics and behaviors, you can generate revenue without the need of selling premium internet. Our solution helps you maximize profits while delivering an exceptional guest experience.
Say goodbye to bandwidth woes! Our system incorporates excellent bandwidth management, ensuring all users have fair and optimized access to the internet. You can wave goodbye to slow connections and hello to satisfied guests who can effortlessly stream, browse, and connect without interruptions.
We know that operational overhead can be a challenge, so we’ve taken care of that too! Our solution is designed to be user-friendly and easy to manage. With streamlined controls and automated features, you’ll spend less time on technicalities and more time providing exceptional service to your guests. Elevate your guests’ experience with our Smart High-Speed Internet Access Solution and watch your customer satisfaction soar. Get ready to revolutionize your connectivity and enjoy the benefits of increased customer engagement and revenue growth.
Surfsonix has two modules:
- Surfsonix NEO – Software HSIA Gateway for Internet Access Control, Bandwidth Managmement, Authentication, Session Control and various Smart Features.
- Surfsonix SiFi – Next-Generation with AI Cloud Service Module for Customer Engagement and WiFi Monetization.
High Speed Internet Access Gateway
Surfsonix NEO
Surfsonix NEO can be deployed across all the verticals (Hospitality, Healthcare, Enterprise, Education, MICE etc). The system supports up to 65,000 concurrent devices. This system is deployed as a standalone solution. For more details, please refer to the Surfsonix Neo Datasheets.
Features
- Static and Dynamic IP Configuration by-pass.
- By-Pass name, number and script based Proxies (both transparent and non-transparent).
- PMS, Internal and external (AD, Radius Server, LDAP) databases, Built-In Employee Database, SMS, Email, Social Media, iPass, PayPal, Credit Card and Bank Payment Gateway, QR Code
Billing by time, date, data volume, bandwidth, free per user.
Surfsonix ALI allows you to create a centralized corporate login page using central user authentication
- Per user, per VLAN, per Session Rate Limiting, per Session Volume Limiting, Main Line bandwidth management.
- Improved QoS during congestion.
- Allows you to define a fixed guaranteed bandwidth for certain users.
- The Bandwidth Throttling feature allows property owners to implement a Fair Usage Policy by setting a download limit for users. Once a guest reaches the specified data threshold, their browsing speed is automatically reduced. This ensures optimal bandwidth distribution, preventing network congestion, and allowing all guests to enjoy a fair and consistent internet experience.
Connect up to 8 WAN Links for link aggregation and link load balancing.
Allows seamless roaming from wired to wireless networks without disconnecting the existing session.
Autologon devices can be added by their MAC and/or IP address.
Control internet access based on time for the autologon devices.
- Allows authentication using Social Media like Facebook, Google Plus and Windows Live.
- Property can ask a user to Like/Follow their Social Media Channels or post a message on the user’s timeline.
Allows authentication using SMS and Email.
Automatic re-login of already registered devices.
Collect additional customer information at logon (email, name, etc.) for marketing and security.
Surfsonix identifies users that have visited the property before and display welcome message on the Landing Page.
Allows real-time view of all applications, policy-based application access, traffic-shaping for applications like P2P (e.g. Bit Torrent), VoIP (e.g. Skype), Instant Messaging, Facebook, YouTube and many more.
Operate in Layer 2 and Layer 3 modes.
Our USP for a L3 Network: Unlike other HSIA Gateway we preserve the actual MAC Address of the client devices even if the device is connected in another L3 Network.
- AAA system (Authentication, Authorization, Accounting).
- IEEE 802.1X network authentication (PEAP, TTLS).
- Private VLAN Support (room / port isolation).
Anti-DOS. - 802.1 q VLAN Security.
- Guests isolation (prevent users from seeing others data).
- Integrated Stateful-Firewall (isolates Office-LAN from Surf-LAN).
- MAC Filtering.
- Simple and Advanced HTTP Content Filter.
- Port Filter.
- Supports major Virtual Private Networks (VPN).
- DNS Tunneling protection.
- Custom HTTP Proxy Settings (Parent Proxy).
- Logging of relevant actions (e.g. logon, logoff, ticket creation)
- Deny Roaming Between VLANS.
- Zone based access – If configured then the tickets would be only valid in certain zones.
- Surfsonix does not push any cookies to the clients. Hence it takes care of complete client security.
- AES 256 bit SSL encrypted authentication.
Send and receive email without using external relay agent.
- Billing by time / volume/ date and bandwidth.
- FLAT RATE: A flat rate scheme provides access to the Internet for a limited duration (i.e. 6 days) and limited volume.
- TIME RATE: Time rate tickets allows user to log off to save the remaining time credit which can be used in the future.
In the recent times guest check in to the hotel with more than one device. A guest can use the same access code to login to multiple devices simultaneously using this feature.
Customizable portal/login pages to any extent. It is one of our USP that we can completely tailor made the Login Page based on the customers requirement.
Supports 40 ticket printers for one touch ticket printing. Can have multiple regular printers for normal ticket printing.
Supports IPsec, PPTP, L2TP, SSL VPNs with or without Public IP.
Supported in both Bridged and Routed Modes.
- Allows the administrator to view and analyze traffics in real time i.e. no. of users online, Bandwidth usage per user, load on main internet line.
- Support remote loggings of all data and activities including URL Tracking, Clients Source MAC/ IP, destination MAC / IP and Protocol.
A guest is automatically identified as a VIP guest if a VIP flag is created in the PMS during guest check-in.
- Opera, ASAjHotel Front Office, ASAjHotel XML Access, Brilliant, Casablanca, Citadel, Easy2res, Elite, Eurofluxo Easylynq, Focusdata, GASTROdat, GMS, Hogatex, HospiX, HOST, Hotline, HOTLINE, HS/3, IDS, iisii Cruise, Interflex, MedCom, Micros Fidelio, PCS-Phoenix, Protel, PSE HSC, SIEMENS, SIHOT.PMS, Silverbyte, SiTec, WIN HMS.
- *Get real-time room stats in the Surfsonix Dashboard.
- *Update guest package without disturbing the current session.
- * PMS Blacklist – Block Internet access from certain rooms.
- * PMS Whitelist – Allow Direct Internet for few rooms without showing any Internet Plans.
- * Invalid Character Detection – Ignore up to 4 invalid characters in the guest name. If the invalid character detection is set as 2 Alexander can be written as Alexandar, Alxandr, Alexanderr and so on. It can accept 2 invalid characters anywhere in the name.
Supports configuration of upstream proxy.
Free logon, Auto logon or Paid services.
Notifying users about the credentials after registration via SMS or Email.
Integration with PayPal, Credit Card, Bank Payment Gateway and Safer Pay.
Support local and remote system backup allowing swift system recovery.
- User friendly Admin interface.
- Supports centralized management & multi-level administration control.
Support multiple languages like French, German, Arabic, Italian, Greek, Japanese, Romanian, Russian, Hebrew etc.
- Central Management System for configuration, management and reporting.
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Extremely powerful and detailed reporting of application reports, social media analytics, user preferences, system messages, revenue, ticket statistics, users’ connections, http-proxy logs, Detailed Revenue Statistics incl. Export, Real-time Logging (Login, Logoff, …), System Notifications & Remote Syslog, Monitoring of Devices located in Surf-LAN incl.
- Notifications, SNMP Integration and many more.
Intelligent Cloud Service:
Surfsonix SiFi
Surfsonix SiFi Powered with AI is the Next-Generation Cloud-Based Customer Engagement and WiFi Monetization Module that provides smart analytics and in-depth reports revealing exclusive details about customer behavioral patterns, demographics, and interests. This is extremely handy in effectively engaging customers specific to their needs, building use cases, and customer profiling which helps the venue owner generate additional revenue.
There are several benefits of Surfsonix SiFi. Some of them are mentioned below:
- Improved Customer Engagement: With Surfsonix SiFi, venue owners can engage with their customers in a more personalized way. They can offer tailored promotions, discounts, and loyalty programs directly to guests’ devices, enhancing customer satisfaction and fostering brand loyalty.
- WiFi Monetization: Surfsonix SiFi enables venue owners to monetize their Wi-Fi networks efficiently. They can implement various monetization strategies such as sponsored advertisements, Cross Outlet Promotion, or Premium Internet Access. This opens up new revenue streams while providing value-added services to guests.
- Advanced Analytics and Insights: Venue owners can gather valuable data and insights about their guests’ behavior and preferences. They can analyze metrics like visitor demographics, browsing patterns, and session duration to make data-driven business decisions and optimize their offerings accordingly.
- Easy Management and Control: Surfsonix SiFi simplifies network management for venue owners. This centralized management system saves time and effort, ensuring smooth operations.
- Scalability and Flexibility: Whether it’s a small café or a large convention center, Surfsonix SiFi can scale according to the venue’s requirements. The solutions are designed to handle high user volumes and can adapt to evolving needs, ensuring a reliable and future-proof infrastructure.
Thus, Surfsonix SiFi empower venue owners with advanced Wi-Fi solutions that enhance guest experiences, drive customer engagement, monetize networks effectively, and provide valuable insights for business growth.
Features
- Advance and detail reports of New and Repeat users.
- Users/visitors details like demographics, gender, preferred devices, browsers, OS etc.
- Analyze and display Visitors/Users information like login sources, login duration, login preferences, Age etc.
- WiFi Analytics for visitors/users.
- Network Analytics and reports about most popular OS, Devices, Browsers etc being used by the visitors/users.
- Centralized management and deployment of Guest portals/Landing/Splash pages on a global level or per property level.
- Extremely flexible and customizable landing/splash page or guest portals.
- Conditional redirection after login (based on age, gender, visits, birthday, platform, browser type, login source or any combination of these fields).
- Cloud hosted and managed.
- Multiple sources of Logins (Social Media, Form, Vouchers/Tickets and Room).
- Allows the venue to receive customer feedbacks in real-time
- Survey is displayed during the login
- Survey can be categorized for the walk-in users, in-house guests or for every users
- Frequency of Survey can be based on per MAC per user or during login
Intelligent bandwidth management based on login sources (Social Media, Form, Tickets/Vouchers, Room).
- Know visitor’s source and place of login with pin-point accuracy
- Collect data relevant to the sub-location
- Analyze and Engage the right audience
- Display relevant ads on the splash page based on user profile and demographics.
- The frequency of Ad display is configurable (one time, multiple days or repeated at intervals).
Guests can enjoy seamless roaming across multiple properties within a hotel chain. Once authenticated at one location, they can automatically connect to the internet when visiting any other property in the chain, without needing to log in again. This effortless transition provides a personalized touch, as guests are greeted with a “Welcome Back” message on their login screen, enhancing their experience and reinforcing brand loyalty across every venue.
- Display of advertisements on the login portal based on user types.
- E-Campaign based on number of visits, top customers, birthday etc.
- SMS Campaign based on number of visits, top customers, birthday etc.
- Built-in digital marketing tools.
- Send marketing shots based on location or global basis.
- Filter guests data based on several criteria.
- Generate Facebook “likes”.
- Location based services
- Heat mapping
- Geo-fenced footfall count
- Way finding and point of interests
- Dwell time
- Track devices, hence customers, even if they are not logged in
- Know visitors’ behaviours by their dwell time, passerby vs genuine, repeat vs new, bounce rate, confirmed visitors, average visits and frequency of visits
- Geo-fencing technology
- Guests visit reports for all the locations.
- Guests recognition and greetings.
- Seamless Roaming between properties/venues. A user logged in from any location of a customer can seamlessly login to the other locations without entering any details in the login page. Seamless login can be restricted to certain login methods like only for PMS Room Login. Our intelligent login engine can read the check-in and check-out informtaion from the PMS Server of the new location, and set the duraion of the new seamless session equivalent to the guests check-out date. Yes! And this can be achieved even without asking any input from the guest.
- VIP Guest recognition and notifications.
- Greet and display the existing member’s details on logon.
- Enrolment of new members.
- Integrates with almost any Loyalty programs.
- Cloud hosted
- Centralized Management of all the properties/venues from single dashboard
- Locations visible on Global Map
- Admin Users with different levels of privileges per location or global
Solution Deployment
Standalone Deployment:
Products Required: Surfsonix NEO
Surfsonix NEO is a dedicated hardware solution designed for seamless integration into local data centers, ideally positioned after the ISP router. Operating in Inline Mode, all guest traffic is routed through Surfsonix NEO, ensuring complete control and monitoring. This versatile hardware is suitable for a wide range of industries, from hospitality to ISP/Telco sectors. Based on specific requirements, the hardware configuration and concurrent device licenses are customized. The WAN port connects to the ISP router or any network equipment with internet routing capabilities, while the LAN port links to the guest network (guest switch). For hotels and resorts, the MGMT port connects to the admin network, facilitating PMS connectivity.
License:
Concurrent Device License is required and it is a one-time purchase (perpetual license). For example, a 3-star property with 150 rooms, 2 restaurants, and 1 meeting room would need approximately 750 concurrent device licenses to ensure all guests can connect seamlessly to the network without interruptions. This allows for optimal capacity management, ensuring a smooth and reliable internet experience across the property.
Hybrid Deployment (For WiFi Marketing/Monetization)
Products Required: Surfsonix NEO + Surfsonix SiFi
Surfsonix NEO + Surfsonix SiFi = Complete WiFi Marketing Solution.
As outlined earlier, Surfsonix NEO is a standalone solution installed locally in the data center, with the login page hosted directly on the device. To enable advanced WiFi marketing features, the Surfsonix SiFi Module can be added to complement Surfsonix NEO. This enhancement allows for a cloud-based login page, social media authentication, multi-property roaming, and additional WiFi monetization features, providing a more comprehensive and engaging guest WiFi experience.
License:
For a Hybrid Model with WiFi marketing capabilities, both a Surfsonix NEO License and a Surfsonix SiFi License are required. In the example of a property with 750 concurrent users, you would need 750 Surfsonix SiFi Licenses in addition to 750 Surfsonix NEO Licenses.
The Surfsonix SiFi License is an annual subscription that must be renewed each year to maintain access to WiFi marketing features, such as cloud-based login pages, social media authentication, and other monetization tools.
360° Guest WiFi Solution
Surfsonix Brochure
Discover the Future of High-Speed Internet Access with Surfsonix! Download the brochure now to unlock a world of fast and reliable connectivity. Click the link below and get ready to transform your Guest WiFi!