Surfsonix High Speed Internet Access Gateways (HSIA) is an Intelligent and Smart Internet Access Solution which provides a secure Internet Access for the Visitors, thus ensuring their data is securely transmitted over the internet and making them ideal for Hotels, businesses, universities, and other organizations who needs a secure Guest Management Solution.
Surfsonix HSIA gateway provide a number of benefits, including improved data transfer speeds, better bandwidth management, enhanced security, and increased scalability. By taking advantage of the latest technologies, HSIA gateways can provide secure and reliable access to the internet to a large number of users simultaneously.
Surfsonix HSIA comes in two models, Smart Appliance Gateway and Intelligent Cloud Service. Surfsonix NEO is the appliance based solutions where as Surfsonix SiFi is the cloud based solution. These robust and affordable solutions are availbale for both Enterprise, SME and Small Business customers. Additionally, Surfsonix can be easily configured to meet the specific needs of an organization, allowing them to manage their Guest Network by providing a secure and reliable connection to the internet.
Surfsonix HSIA Gateway is an all-in-one, enterprise-grade Internet Access Solution that provides high-performance, secure, and reliable Internet access for organizations of all sizes. With the Surfsonix Gateway, organizations can easily deploy and manage multiple guest networks, increase guest satisfaction, and measure their marketing success with powerful analytics. The Surfsonix Gateway also provides an intuitive user interface, advanced security features, and advanced analytics to improve productivity and reduce costs. Additionally, the Surfsonix Gateway is designed to be fully compatible with Surfsonix’s cloud-based services called Surfsonix SiFi, allowing organizations to provide Social WiFi, Multi Property Roaming and other Smart Features.
Surfsonix NEO
Surfsonix NEO can be deployed across all the verticals (Hospitality, Healthcare, Enterprise, Education, MICE etc). The system supports up to 65,000 users. This system can be deployed as a standalone solution or cloud based solution in combination with the cloud based Surfsonix SiFi module for customer engagement and WiFi monetization. For more details, please refer to the Surfsonix Neo Datasheets.
Appliance Models:
Next Generation appliance with ease of deployment & maintenance across organizations, it seamlessly integrates with existing WiFi infrastructures. It can be deployed as standalone or in combination with SiFi, the leading customer engagement and WiFi monetization platform.
Hardwares are custom designed based on the concurrent users, the usage scenario and number of WAN Links.
Surfsonix NEO for up to 500 Concurrent Users
Up to 2 WAN Links, 1 LAN Port, 1 MGMT Port.
Surfsonix NEO for up to 6000 Concurrent Users
Up to 8 WAN Links, 1 LAN Port, 1 MGMT Port.
Intelligent Cloud Service:
Surfsonix SiFi
Surfsonix SiFi is the Cloud based Customer Engagement and WiFi Monetization solution which provides smart analytics and in-depth reports revealing exclusive details about the customer behavioral pattern, demographics and interests. This is extremely handy in effectively engaging customers specific to their needs, build use case and customer profiling which helps the venue owner generate ROI.
Facilitates Centralized Management of all venues from single dashboard in real time. Surfsonix SiFi can be deployed as a standalone solution or in combination with the Surfsonix SG & NEO appliances. When deployed in standalone mode then Surfsonix SiFi can easily integrate with any standard WLAN Controller. Surfsonix SiFi is available for both Enterprise and Small Business customers.
Let’s make IT better. A Smart Solution for a Smarter world!
Why Surfsonix ?
Helping Enterprises globally…
connecting to 4,950,325 guest WiFi users
with customer engagement and revenue generation
with valuable insights for marketing
to increase their brand visibility and customer loyalty
Beyond HSIA Experience
Loyalty Program
Build effective Loyalty program to convert one-time buyers to loyal customers
Build effective Loyalty program to convert one-time buyers to loyal customers
Next Generation Marketing
Use social media & targeted e-marketing to influence audiences
Use social media & targeted e-marketing to influence audiences
Analytics and Reports
Know your customers behaviour and improve your business
Know your customers behaviour and improve your business
Presence and Location Analytics
Provide location based services and drive revenue
Provide location based services and drive revenue
Social Media
Allow Guest WiFi access through Social Media and promote your brand
Allow Guest WiFi access through Social Media and promote your brand
Quasi UTMS
Intelligent & advance security to protect your business and customers
Intelligent & advance security to protect your business and customers
Solution Deployment
Standalone:
- Surfsonix NEO appliance only
- Surfsonix SiFi (Enterprise & Express Licenses) Cloud Service only
Hybrid (Combo):
- Surfsonix NEO appliance + Surfsonix SiFi (Enterprise license only) Cloud Service
Features
Smart Features
- Advance and detail reports of New and Repeat users.
- Users/visitors details like demographics, gender, preferred devices, browsers, OS etc.
- Analyze and display Visitors/Users information like login sources, login duration, login preferences, Age etc.
- WiFi Analytics for visitors/users.
- Network Analytics and reports about most popular OS, Devices, Browsers etc being used by the visitors/users.
- Centralized management and deployment of Guest portals/Landing/Splash pages on a global level or per property level.
- Extremely flexible and customizable landing/splash page or guest portals.
- Conditional redirection after login (based on age, gender, visits, birthday, platform, browser type, login source or any combination of these fields)
- Cloud hosted and managed.
- Multiple sources of Logins (Social Media, Form, Vouchers/Tickets and Room)
- Display of advertisements on the login portal based on user types.
- E-Campaign based on number of visits, top customers, birthday etc.
- SMS Campaign based on number of visits, top customers, birthday etc.
- Built-in digital marketing tools.
- Send marketing shots based on location or global basis.
- Filter guests data based on several criteria.
- Generate Facebook “likes”.
- Location based services
- Heat mapping
- Geo-fenced footfall count
- Way finding and point of interests
- Dwell time
- Allows the venue to receive customer feedbacks in real-time
- Survey is displayed during the login
- Survey can be categorized for the walk-in users, in-house guests or for every users
- Frequency of Survey can be based on per MAC per user or during login
- Guests visit reports for all the locations.
- Guests recognition and greetings.
- Seamless Roaming between properties/venues. A user logged in from any location of a customer can seamlessly login to the other locations without entering any details in the login page. Seamless login can be restricted to certain login methods like only for PMS Room Login. Our intelligent login engine can read the check-in and check-out informtaion from the PMS Server of the new location, and set the duraion of the new seamless session equivalent to the guests check-out date. Yes! And this can be achieved even without asking any input from the guest.
- VIP Guest recognition and notifications.
- Greet and display the existing member’s details on logon.
- Enrolment of new members.
- Integrates with almost any Loyalty programs.
Intelligent bandwidth management based on login sources (Social Media, Form, Tickets/Vouchers, Room).
- Know visitor’s source and place of login with pin-point accuracy
- Collect data relevant to the sub-location
- Analyze and Engage the right audience
- VLANs.
- Protection of Logon/splash page from unauthorized access.
- Verification of Visitors/Users via SMS
- Cloud hosted
- Centralized Management of all the properties/venues from single dashboard
- Locations visible on Global Map
- Admin Users with different levels of privileges per location or global
- Track devices, hence customers, even if they are not logged in
- Know visitors’ behaviours by their dwell time, passerby vs genuine, repeat vs new, bounce rate, confirmed visitors, average visits and frequency of visits
- Geo-fencing technology
- Display relevant ads on the splash page based on user profile and demographics.
- The frequency of Ad display is configurable (one time, multiple days or repeated at intervals).
Next Generation Features
Static and Dynamic IP Configuration by-pass.
By-Pass name, number and script based Proxies (both transparent and non-transparent).
PMS, Internal and external (AD, Radius Server, LDAP) databases, SMS, Email, Social Media, iPass, PayPal, Credit Card and Bank Payment Gateway, QR Code
Enabled with Surfsonix ALI and Centralized Authentication Web Server
Surfsonix ALI allows you to create a centralized corporate login page using central user authentication
Billing by time, date, data volume, bandwidth, free per user.
Per user, per VLAN, per Session Rate Limiting, per Session Volume Limiting, Main Line bandwidth management. Improved QoS during congestion.
Allows you to define a fixed guaranteed bandwidth for certain users.
Connect multiple WAN Links for link aggregation and link load balancing.
Allows seamless roaming from wired to wireless networks without disconnecting the existing session.
Autologon devices can be added by their MAC and/or IP address.
Control internet access based on time for the autologon devices.
Allows authentication using Social Media like Facebook, Google Plus and Windows Live.
Property can ask a user to Like/Follow their Social Media Channels or post a message on the user’s timeline
Allows authentication using SMS and Email.
Automatic re-login of already registered devices.
Collect additional customer information at logon (email, name, etc.) for marketing and security.
Surfsonix identifies users that have visited the property before and display welcome message on the Landing Page.
Allow users to complete a survey before accessing the Internet.
Allows real-time view of all applications, policy-based application access, traffic-shaping for applications like P2P (e.g. Bit Torrent), VoIP (e.g. Skype), Instant Messaging, Facebook, YouTube and many more.
Operate in Layer 2 and Layer 3 modes.
- AAA system (Authentication, Authorization, Accounting).
- IEEE 802.1X network authentication (PEAP, TTLS).
- Private VLAN Support (room / port isolation).
- Anti-DOS.
- 802.1 q VLAN Security.
- Guests isolation (prevent users from seeing others data).
- Integrated Stateful-Firewall (isolates Office-LAN from Surf-LAN).
- MAC Filtering.
- Simple and Advanced HTTP Content Filter.
- Port Filter.
- Supports major Virtual Private Networks (VPN).
- DNS Tunneling protection.
- Custom HTTP Proxy Settings (Parent Proxy).
- Logging of relevant actions (e.g. logon, logoff, ticket creation)
- Deny Roaming Between VLANS.
- Zone based access – If configured then the tickets would be only valid in certain zones.
- Surfsonix does not push any cookies to the clients. Hence it takes care of complete client security.
- AES 256 bit SSL encrypted authentication.
Send and receive email without using external relay agent.
Support multiple languages like French, German, Arabic, Italian, Greek, Japanese, Romanian, Russian, Hebrew etc.
Up to 40 customizable portal/login pages.
Billing by time / volume/ date and bandwidth.
FLAT RATE: A flat rate scheme provides access to the Internet for a limited duration (i.e. 6 days) and limited volume.
TIME RATE: Time rate tickets allows user to log off to save the remaining time credit which can be used in the future.
In the recent times guest check in to the hotel with more than one device. A guest can use the same ticket to login to multiple devices simultaneously using this feature.
User friendly Admin interface. Supports centralized management & multi-level administration control.
Allows the administrator to view and analyze traffics in real time i.e. no. of users online, Bandwidth usage per user, load on main internet line. Support remote loggings of all data and activities including URL Tracking, Clients Source MAC/ IP, destination MAC / IP and Protocol.
Supports 40 ticket printers for one touch ticket printing. Can have multiple regular printers for normal ticket printing.
Supports IPsec, PPTP, L2TP, SSL VPNs with or without Public IP.
Supported in both Bridged and Routed Modes.
A guest is automatically identified as a VIP guest if a VIP flag is created in the PMS during guest check-in.
Support local and remote system backup allowing swift system recovery.
Supports configuration of upstream proxy.
Free logon, Auto logon or Paid services.
Notifying users about the credentials after registration via SMS or Email.
Integration with PayPal, Credit Card, Bank Payment Gateway and Safer Pay.
Central Management System for configuration, management and reporting. Extremely powerful and detailed reporting of application reports, social media analytics, user preferences, system messages, revenue, ticket statistics, users’ connections, http-proxy logs, Detailed Revenue Statistics incl. Export, Real-time Logging (Login, Logoff, …), System Notifications & Remote Syslog, Monitoring of Devices located in Surf-LAN incl. Notifications, SNMP Integration and many more.
ASAjHotel Front Office, ASAjHotel XML Access, Brilliant, Casablanca, Citadel, Easy2res, Elite, Eurofluxo Easylynq, Focusdata, GASTROdat, GMS, Hogatex, HospiX, HOST, Hotline, HOTLINE, HS/3, IDS, iisii Cruise, Interflex, MedCom,
Micros Fidelio, PCS-Phoenix, Protel, PSE HSC, SIEMENS, SIHOT.PMS, Silverbyte, SiTec, WIN HMS.
*Get real-time room stats in the Surfsonix Dashboard.
*Update guest package without disturbing the current session.
* PMS Blacklist – Block Internet access from certain rooms.
* PMS Whitelist – Allow Direct Internet for few rooms without showing any Internet Plans.
* Invalid Character Detection – Ignore up to 4 invalid characters in the guest name. If the invalid character detection is set as 2 Alexander can be written as Alexandar, Alxandr, Alexanderr and so on. It can accept 2 invalid characters anywhere in the name.