Hotels and Resorts

Hotels and Resorts

Why does a hotel need WiFi and how is it useful to guests?

In the modern era, Hotel WiFi is vital in keeping in touch with family, friends, work, and in general, life in general. A hotel’s WiFi service is useful to guests because it allows them to stay connected without having to pay for data or searching for a Wi-Fi spot. Hotel WiFi allows your guests to use their gadgets while they are at your resort or hotel. New innovations have made it so even your guests can use the internet without any cables plugged in, just by being near an access point. They can get online no matter where they are in the building! Guests can be in their room, on the terrace or relaxing by the pool just to be able to check their emails or access the internet! The Hotel Internet Billing Solution helps the hotel management to view and manage the devices connected in the hotel network using Surfsonix sophisticated hotel wifi management software. The aim of the hospitality industry should be to offer the best-in-class services for the guests visiting the Hotel or Resort. Surfsonix offers the most comprehensive HSIA Solution that offers every feature required by Hotels & Resorts, like Hotel Bandwidth Management, AAA Service, WiFi Monetization for Hotels, WiFi Solution for Hotels and Multi-Property Roaming. Convention and meeting planners today demand reliable Wired and Wireless Internet Access for their conferences, seminars and events. It has extremely powerful and detailed reporting of application reports. With Surfsonix in place, all the requirements are fulfilled to offer a complete guest satisfaction.
The guests, both business and leisure, prefer complimentary WiFi over complimentary breakfast. With Surfsonix High Speed Internet Access Gateway for Hotels & Resorts, leverage smart Wi-Fi to keep guests coming back and help boost revenues.

Feel like Home

As the world becomes increasingly digital, the quality of internet services in hotels is becoming an important factor for guests when choosing their accommodation. With the rise of remote work and the need for constant connectivity, guests expect fast, reliable and personalized internet access during their stay. To create a memorable guest experience, hotels must focus on providing quality internet services that offer a sense of home-like comfort and convenience. In this context, offering personalized and reliable internet services can be the key to making guests feel more comfortable and connected, and can lead to increased satisfaction and loyalty.

  1. Personalize the WiFi experience: Provide guests with personalized WiFi access codes that are easy to remember and use. Offer customized internet packages based on their needs and preferences.
  2. Provide reliable and fast internet: Ensure that the WiFi network is fast and reliable, with high-speed internet access available throughout the property.
  3. Create a cozy online atmosphere: Use social media platforms and online communication channels to create a welcoming online presence.
  4. Offer online food delivery: Provide guests with the option of ordering food online from local restaurants or offering a home-cooked meal service through a dedicated online ordering platform.
  5. Offer a sense of online community: Provide opportunities for guests to connect with others online through social media groups, online forums or communal spaces like online lounges or chat groups.

Personalizing the Guest Experience

Customized guest portals:

Customized guest portals are a key feature of Smart WiFi technology, allowing hotels to offer a personalized and seamless internet experience to their guests just like Home WiFi. With a customized portal, guests can easily connect to the hotel’s WiFi network and access a range of services and features. These portals can be customized to include the hotel’s branding and design, as well as tailored messaging and promotions based on guest preferences and browsing habits. Guests can also be prompted to provide contact information or sign up for loyalty programs, enabling hotels to build long-term relationships with their customers. By providing a customized portal, hotels can enhance the guest experience and increase customer satisfaction, ultimately leading to higher retention rates and improved revenue.

Targeted promotions and offers:

Surfsonix Smart WiFi technology allows hotels to collect valuable data on their guests’ browsing habits, preferences, and demographics. This data can be used to create targeted promotions and offers that are personalized to the individual guest. By providing relevant and personalized offers, hotels can increase guest engagement and loyalty, leading to improved retention rates and revenue. For example, a hotel could offer a discount on spa services to a guest who frequently searches for wellness-related content online. Or, they could provide a special room upgrade offer to a guest who has previously booked luxury accommodations. By leveraging data insights and offering targeted promotions, hotels can create a more memorable and enjoyable experience for their guests.

Loyalty Programs:

Smart WiFi technology allows hotels to integrate their loyalty programs with their WiFi networks, providing a seamless and convenient experience for guests. By offering WiFi access as a loyalty program perk, hotels can incentivize guests to join the program and increase retention rates. They can also use data insights to offer personalized rewards and promotions to loyal guests, such as free room upgrades, complimentary breakfast, or exclusive discounts. These loyalty programs can be customized to fit the hotel’s brand and offer a range of benefits and perks to guests. By offering a strong loyalty program, hotels can build long-term relationships with their customers and increase customer lifetime value.

Generate Revenue – Direct and Indirect Revenue from Hotel WiFi

Upgrade from Free to Premium Internet for a Fee: While offering free Wi-Fi has become the norm for many hotels, there are still ways for hotels to generate revenue from their internet services. One way is by offering premium Wi-Fi upgrades for a fee. This can include higher speeds, unlimited data, or access to premium content. Many guests are willing to pay for these upgrades, especially if they need to use the internet for work or streaming.

Ad Revenue: Another way for hotels to generate revenue from their Wi-Fi is through partnerships with local businesses. Hotels can work with nearby attractions, or transportation services to offer special promotions to their guests. These partnerships can be promoted through the hotel’s Wi-Fi login page allowing the hotel to generate additional revenue.

Cross Promotions: Cross-promotions can be a great way for hotels to generate revenue and enhance the guest experience. One way to do this is by displaying promotions for other outlets and restaurants in the hotel on the Wi-Fi login page. This can include special discounts or promotions for guests who visit these outlets during their stay. By cross-promoting these outlets, hotels can increase traffic and revenue for these businesses while providing added value for their guests. Additionally, cross-promotions can create a sense of community within the hotel and help to foster a positive guest experience, leading to increased loyalty and positive reviews. Overall, cross-promotions can be a win-win for both hotels and their guests, creating new revenue streams and enhancing the overall guest experience.

Browsing Habits: Hotels can also use their Wi-Fi to gather valuable data on their guests, such as their browsing habits and contact information. This information can be used to target promotions and offers to specific groups of guests, leading to increased revenue and customer loyalty over time.

Guest Reviews: Finally, hotels can use their Wi-Fi to drive revenue indirectly through increased guest satisfaction and positive reviews. By providing a seamless and high-quality internet experience, hotels can enhance the overall guest experience and generate positive word-of-mouth recommendations, leading to increased bookings and revenue over time.

In conclusion, while offering free Wi-Fi has become the norm for many hotels, there are still ways for hotels to generate revenue from their internet services. By offering premium upgrades, partnering with local businesses, cross promotions, gathering valuable data, and enhancing the guest experience, hotels can create new revenue streams and drive indirect revenue through increased guest satisfaction and positive reviews.



  • Increase return visits
  • Get genuine customer reviews
  • Promote your brands on social networks
  • Customer demographic insights
  • Generate additional revenues
  • Keep guests informed about facilities, events, F&B promotions and deals
  • Encourage customer loyalty and boost revenue with repeat visits

Advanced Analytics

Real-time data analysis:

Surfsonix Real-time data analysis can help hotels improve the guest experience by providing valuable insights into their behavior and preferences. By collecting data on how guests use the internet, hotels can gain insights into which areas of their property are the most popular, what services guests are interested in, and how long they spend on each activity. This data can be analyzed in real-time to create personalized offers and recommendations for guests, such as discounts on popular activities or services.By using real-time data analysis, hotels can create a more personalized and efficient guest experience, and make data-driven decisions to improve their services. This can lead to increased satisfaction and loyalty, as well as positive word-of-mouth recommendations. Ultimately, real-time data analysis can help hotels create a more connected and seamless guest experience that meets the needs of modern travelers.

Identifying peak usage times:

Real-time data analysis can also help hotels optimize their internet services by identifying areas where bandwidth usage is high, and allowing them to make adjustments to ensure that guests have access to fast and reliable internet at all times. For example, if a large number of guests are streaming video content, the hotel can allocate more bandwidth to that area to ensure that other guests do not experience slow internet speeds.

Increase Guest satisfaction metrics:

Guest satisfaction metrics are essential for hotels to track and measure the success of their internet services. These metrics can include factors such as internet speed, reliability, ease of use, and overall satisfaction with the internet experience. By tracking these metrics over time, hotels can identify areas of improvement and make data-driven decisions to enhance the guest experience.

One common guest satisfaction metric is the Net Promoter Score (NPS), which measures the likelihood that guests will recommend the hotel to others. By asking guests to rate their internet experience on a scale of 1 to 10 and then calculating the NPS, hotels can gain valuable insights into the overall satisfaction of their guests. Additionally, hotels can use surveys and feedback forms to gather qualitative data on specific aspects of their internet services, such as ease of login or the availability of high-speed internet in specific areas of the property.Guest satisfaction metrics are important because they provide hotels with a clear understanding of how their internet services impact the guest experience. By using this information to make data-driven decisions, hotels can create a more seamless and connected experience that meets the needs and expectations of their guests. Ultimately, by prioritizing guest satisfaction metrics, hotels can increase guest loyalty and generate positive word-of-mouth recommendations, which can lead to increased revenue and growth for the business.

Bandwidth Management

Limiting connections per room:

By limiting the number of devices that can connect to the Wi-Fi network from each room, hotels can also implement a fair usage policy. This can help to prevent guests from monopolizing the network bandwidth and ensure that all guests have equal access to the network. Limiting connections per room can also help to reduce the hotel’s internet bandwidth costs. By managing the number of devices that can connect to the network, hotels can avoid overloading the network and using more bandwidth than necessary.

Prioritizing bandwidth for business use:

Many hotel guests require reliable and fast internet access for work-related activities such as video conferencing, sending large files, and accessing cloud-based applications. By prioritizing bandwidth for business use, hotels can provide these guests with a more reliable and efficient internet experience. By providing reliable and fast internet access, hotels can differentiate themselves from competitors and attract more business travelers to their property.

Quality of Service (QoS) policy:

A Quality of Service (QoS) policy is a set of rules that prioritizes network traffic to ensure that the most important data gets the necessary resources and bandwidth. By implementing a QoS policy, hotels can prioritize network traffic and ensure that guests have the necessary bandwidth and resources to conduct their work effectively. This can help to increase guest satisfaction, improve the overall guest experience, and increase loyalty and revenue for the hotel.

Bandwidth usage monitoring:

Bandwidth usage monitoring in hotel wifi involves tracking the amount of data that is being transmitted and received on the wifi network. This information can be used to identify areas of the network that are experiencing high traffic or congestion and to optimize network performance.

By monitoring bandwidth usage, hotels can identify which guests or devices are consuming the most bandwidth and take steps to limit their usage. This can help to prevent network congestion and ensure that all guests have a consistent internet experience. Additionally, bandwidth usage monitoring can help hotels to identify any unauthorized access to the network and take appropriate action to prevent security breaches.

Security Features

Securing guest WiFi networks is a critical aspect of any hotel guest WiFi solution. Hotels need to ensure that their guest WiFi networks are secure to protect guest data and prevent unauthorized access to the network.


Surfsonix firewall feature protects guest WiFi networks from unauthorized access. It also helps to prevent external attacks and prevent unauthorized access to the network.

Guest Isolation:

Surfsonix Client to Client Protection is another important security feature, which ensures that guests cannot access each other’s devices or data on the network. This helps to prevent data breaches and protect guest privacy.

User Authentication:

Surfsonix protects the Guest Network from Unauthorised Access by enforcing User authentication. Hotels can require guests to authenticate themselves using a username and password or other credentials before they can access the network.

Compliance with industry regulations:

Compliance with industry regulations is a critical aspect of any hotel guest WiFi solution. Hotels need to ensure that their guest WiFi networks are compliant with various regulations and guidelines to protect guest data and ensure privacy.

Here are some of the regulations that Surfsonix can help hotels to comply with when implementing a guest WiFi solution:

  1. General Data Protection Regulation (GDPR): The GDPR is a regulation that was implemented by the European Union to protect the privacy of its citizens. Hotels need to ensure that their guest WiFi networks comply with the GDPR to protect guest data.
  2. Payment Card Industry Data Security Standard (PCI DSS): The PCI DSS is a set of security standards designed to protect credit card data. Hotels that accept credit card payments need to ensure that their guest WiFi networks are compliant with the PCI DSS.
  3. Children’s Online Privacy Protection Act (COPPA): The COPPA is a regulation that was implemented by the US Federal Trade Commission to protect the privacy of children online. Hotels need to ensure that their guest WiFi networks comply with COPPA if they have child guests.

By Implementing Surfsonix in Hotel Network, hotels can ensure that their guest WiFi networks are secure and protected from external threats. Compliance also helps to build trust with guests, who are increasingly concerned about the privacy and security of their data. Overall, compliance with industry regulations is an important aspect of any hotel guest WiFi solution.


Modes of Authentication:

  • In House Guests: In House Guests can authenticate using voucher codes, PMS Room Login, SMS, Email or Social Media Authentication.
  • Walk-In Guests: Walk-In Guests can authenticate using voucher codes, SMS, Email, or Social Media Authentication.
  • Conference / Meetings / Events: Meeting Guests can authenticate using their custom meeting codes which can be generated for specific events. One code can allow multiple devices to connect at the same time. If a customer requires individual codes per users that can also be generated by the system.

What are the cons of not having WiFi in a hotel or resort?

  • The lack of WiFi service can be an annoyance to many people, especially if they are traveling for business purposes. This is due to the fact that it is often difficult to conduct business or stay in contact with persons back at their place of employment without access to wifi. Without being able to access wifi, one also lacks a connection to news and information from around the world which may be important when on vacation.
  • The lack of wifi can be a major inconvenience for guests who have come to the hotel or resort with the expectation of being able to use their electronic devices. Guests may become bored and decide not to stay at the hotel or resort, because they do not have a way to entertain themselves.
  • It will make it difficult for guests to communicate with their friends and family.
  • Guests will have trouble finding their way around with an inability to use google maps or other map applications on their phone.
  • Guests may be unable to plan their trips too well because they cannot access useful information such as weather forecasts and airport delays.
  • meeting codes which can be generated for specific events. One code can allow multiple devices to connect at the same time. If a customer requires individual codes per users that can also be generated by the system.