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Holiday Inn

About Holiday Inn

Welcome to the Holiday Inn ® Kuwait Al Thuraya City, a stylish Kuwait hotel offering a free airport shuttle, eight specialty restaurants, conference facilities, and a luxury spa. Located just an eight-minute drive from Kuwait International Airport and offering a complimentary shuttle service, our hotel is a convenient choice for travelers. We have eleven flexible event spaces, including two exquisite ballrooms and a state-of-the-art auditorium.Enjoy modern rooms with free WiFi, family-friendly perks, and plush suites. Our 24 hour Health Club, outdoor pool, and Spa Aquatonic provide relaxation. Indulge in diverse dining at our nine themed restaurants.

Industry: Hospitality
Location: Kuwait
Products Implemented: Surfsonix Neo
Use Cases: PMS & Customer Loyalty Program

Summary

100%

Guest satisfaction

From customers logging in to the WiFi

285k+

Revenue Generated

All customers logging in to the WiFi were Redirect to the marketing ADD page

97%

Surveys Complete

All customers logging in to the WiFi were presented with a survey.

Holiday Inn

Challenge

The foremost concern of the customer revolves around improving their network infrastructure to provide an improved internet experience. They seek a solution that incorporates intelligent bandwidth management for effective resource allocation. At the same time, they value user-friendly administrative tools to simplify operations. Furthermore, they demand a dynamic and customizable splash page that aligns with their branding and meets the requirements of their guests, ultimately ensuring an exceptional internet experience for all users.

  • Seamless Connectivity across the Hotel Area
  • Customized cloud based splash page
  • Bandwidth Management

Solution

Surfsonix NEO, our Smart Internet Access (IA) solution, was deployed with advanced bandwidth management, driven by the Intelligent Bandwidth Control, ensured efficient resource allocation. A dynamic splash page was designed for swift and straightforward internet access. This resulted in seamless connectivity across the entire site, allowing for the efficient delivery of crucial communication data and also identify Loyalty Program Members.

  • Seamless connectivity across the Hotel
  • Advanced bandwidth management
  • Loyalty Program Integration
  • Dynamic Splash Page
Holiday Inn
Safir Fintas Kuwait

Net Outcome

Incorporating Surfsonix solutions, complete with cutting-edge bandwidth management and advanced data analytics, has not just elevated the user experience, but also increase in  new loyalty members to sign-up using a digital form on splash page, reaching new levels of customer engagement across various sites.

  • Detailed Data Analytics and Report
  • User experiences vastly increased
  • Hotel IT complain greatly reduce
  • Smart Marketing conversion
Seraphinite AcceleratorOptimized by Seraphinite Accelerator
Turns on site high speed to be attractive for people and search engines.